FT: Bulgaria is becoming a top outsourcing destination

The city of Plovdiv, dating back 6,000 years and rich in archeological treasures, is regaining some of its former cultural and economic prominence. High quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. See our T&Cs and Copyright Policy for more detail. Email ftsales.support@ft.com to buy additional …

What makes Bulgaria an attractive outsourcing destination

For many years now, European companies have been torn between the high costs of outsourcing customer service to onshore locations and the low service levels sometimes prevalent in offshore destinations.  Yet this is changing rapidly, with many companies recognizing Eastern Europe as a viable location for outsourcing customer service. Indeed, the 2014 AT Kearney Global Services Location Indexranked Bulgaria 1st in Europe and …